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Best Practice of Inclusive Service

This article from Access Today by Catherine Veronic Nolan addresses the importance of inclusion for all individuals. Nolan defines inclusion and offers suggestions for over coming barriers and implementing change.

The National Center on Accessibility-Indiana University

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"We cannot afford to let the issue of disabilities be simply an afterthought. We have a unique opportunity now, as industry pours billions of dollars into upgrading the communications infrastructure, to make sure that people with disabilities are not left behind. Now is the time. Accessibility of services and products for all Americans has got to be a design feature, not an add-on."

Chairman Kennard, Federal Communications Commission (FCC), Statement on Video Description, 11/18/99